Dave Vehicle Valeting Specialist Privacy Policy

(Last Updated: 22/09/2025)

1. Introduction

Dave Vehicle Valeting Specialist ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, [www.dave-detailing.co.uk - placeholder URL], enquire about our services, or book our mobile valeting, studio-based paint correction, ceramic coating, and PPF installation services.

We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy.

Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and address (where a mobile service will take place or for billing).
Service Details: Information about the service required (e.g., vehicle make, model & year, specific package interests, optional extras requested), specific requirements, and potentially photos if needed for quoting or service purposes.
Enquiry Information: Any information you provide when you contact us via our website form, email, or phone, including the content of your message.
Booking Information: Dates and times of requested or confirmed appointments.
Website Usage Information: Basic information collected via cookies and analytics tools, such as pages visited, time spent on site, device type, and approximate location (IP address). We use tools like Google Analytics for this purpose.

3. How We Collect Information

We collect information directly from you when you:
Fill out forms on our website (e.g., enquiry, quote request, contact).
Contact us directly via email, WhatsApp, or phone.
Provide details during the booking process.
Interact with our website (basic usage data via cookies - detailed in our Cookie Policy).

4. How We Use Your Information (Purpose & Legal Basis)

We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:
To Provide Quotes/Information: To assess your needs and provide accurate pricing or information about our services. (Legal Basis: Performance of a contract / Taking steps prior to entering a contract).
To Schedule Bookings: To arrange and confirm your appointment at your chosen location or our Romsley studio. (Legal Basis: Performance of a contract).
To Provide Services: To carry out the agreed service (mobile or studio detailing). (Legal Basis: Performance of a contract).
To Communicate With You: To respond to enquiries, send confirmations/reminders, provide service updates, and follow up. (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service).
To Process Payments: To manage payments for deposits and services rendered. (Legal Basis: Performance of a contract).
Record Keeping & Quality Control: Including potentially taking photos before/after service for quality assurance. (Legal Basis: Legitimate interests - ensuring service quality, dispute resolution).
To Improve Our Services: Using website analytics and feedback to understand how visitors use our site and identify areas for improvement. (Legal Basis: Legitimate interests – business improvement / Consent for non-essential cookies).
To Comply with Legal Obligations: If required by law or regulatory bodies. (Legal Basis: Legal obligation).

We do not currently use your information for direct marketing emails. If this changes, we will seek your explicit consent beforehand.

5. Data Sharing

Dave Vehicle Valeting Specialist respects your privacy. We do not sell or rent your personal information to third parties.

We may share your data with trusted third-party service providers who assist us in operating our business and delivering services to you. These currently include:

Website Hosting Platform
Website Analytics services (e.g., Google Analytics)
Embedded Map Provider (Google Maps)
Cloud Storage (for essential business records)
Email communication platforms

We only share the minimum information required and ensure these providers have appropriate data protection measures in place. We will also share information if required by law.

6. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration.

7. Data Retention

We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no booking occurs. Client service records, including booking and invoice information, will be retained for 7 years after our service is completed to comply with legal and tax obligations. After these periods, your data will be securely deleted.

8. Your Data Protection Rights (Under UK GDPR)

You have several rights regarding your personal data:

Right of Access
Right to Rectification
Right to Erasure ('Right to be Forgotten')
Right to Restrict Processing
Right to Data Portability
Right to Object

To exercise any of these rights, please contact us using the details below. We aim to respond within one month.

9. Children's Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Cookies

Our website uses cookies for functionality and analytics. For detailed information, please see our separate Cookie Policy.

11. External Links

Our website may contain links to our social media pages. We have no control over their privacy practices and encourage you to read their policies.

12. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date.

13. How to Contact Us

If you have questions about this policy or how we handle your data, please contact Dave Vehicle Valeting Specialist at:

Email: davidpricedetailing@gmail.com
Phone: 07972 755592

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).